Enterprise Quality Assurance Manager​/Team Leader

Enterprise Quality Assurance Manager/Team Leader# Enterprise Quality Assurance Manager/Team Leader South Richland HQ
- Richland, WA 99352## Overview Salary Range $97,069.57 - $ Salary Level Management Position  Type Full Time
- Salary Education Level4 Year Degree Category Quality  Assurance## Description#
** Take a leap and join our team!
** At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
** Get to know us:
** About - Gesa Credit Union#
** Role

Summary:

** The Enterprise Quality Assurance Team Leader provides hands-on leadership for enterprise testing, quality governance, and operational process improvement initiatives across the organization.  Under the direction of the Program Manager/Team Leader, this role leads a group of quality assurance (QA) professionals while serving as a senior technical contributor on strategic projects and complex cross-functional initiatives.  The incumbent establishes and advances enterprise QA standards, testing frameworks, quality controls, and process improvement practices that improve delivery outcomes, reduce operational risk, and strengthen compliance across business and technology functions.  

This role will coach team members and partners across the organization in test planning, defect management, root cause analysis, process measurement, and data-driven decision-making. Success in this role requires strong technical depth, coaching/mentoring junior Team Members, the ability to influence without authority, and a disciplined approach to continuous improvement, quality engineering, and strategically aligned enterprise change execution.#
** What You Will Be Doing:
** 1. Lead Enterprise Project QA testing and process improvement efforts for medium to large initiatives in partnership with Project Managers, Product Owners, technology teams, and business stakeholders
2. Collaborate with cross-functional teams throughout the project lifecycle to define requirements, develop and execute testing strategies, provide guidance to business unit testers to validate system functionality, and ensure deliverables meet established quality standards
3. Work closely with project team members to identify and report defects, monitor incident reports and defect resolution efforts, verify fixes in a detailed, efficient, and timely manner while tracking results/outcomes
4. Leverage and grow a network of Subject Matter Experts (SMEs) across the organization to promote the QA processes through active participation on project teams
5. Maintain and promote a member- and relationship-centered perspective
6. Collaborate with Business Analysts to validate root cause assumptions via testing and data analysis
7. Review system documentation to ensure technical accuracy, compliance, and completeness
8. Establish new and promote existing governance standards for approved process improvements and change control
9. Must demonstrate a tolerance for ambiguity when making decisions and executing work
10. Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter
11. Identify and communicate risks and issues to Project Managers, team leaders, and project stakeholders that may require changes to project plans and/or scope
12. Review existing reports, database structures, and create/run queries to verify quality assurance assumptions
13. Collaborate with the Program Manager/Team Leader to manage team workload, deliver performance assessments and participate in interview panels to shape the future of the organization
14. Mentor and advise less experienced Quality Assurance Analysts
15. Perform data gathering, root cause analysis and performance trending to develop appropriate QA process controls and QA team policy changes
16. Analyze current QA governance, processes, and metrics to recommend cross-organization improvements and updated Key Performance Indicators (KPIs) following change management best practices
17. Lead process improvement and re-engineering efforts to enhance cross-organizational operational efficiency by collaborating with subject matter experts to assess progress and trends, develop recommendations and reports, prioritize and implement critical changes, identify fiscal and staffing resource needs, and maintain supporting process and performance documentation
18. Ensure alignment of QA processes, procedures, and tools with regulatory and organizational…