IMD Federal IT Support Lead

Job Title:

Information Management Division (IMD) Federal IT Support Lead

Location:

Work shall be conducted at the Hanford Field Office (HFO) and the Hanford Site in Richland, WA.Employment Status:

Full-time, salary exempt

Security Requirements:

Must obtain and maintain Department of Energy (DOE) security clearance; U.S. citizen

Compensation Range:$ - $; based on geographical location, years of relevant professional experience and qualifications and educational background.

AttainX is seeking an IMD Federal IT Support Lead to support DOE HFO's Assistant Manager for Mission Support (AMMS).

• BS/BA or advanced degree in computer science, information technology (IT), information systems or a closely related technical field5 years of experience in IT, including a minimum of 3 years providing technical support at DOE or other government agency environments
• OR
• 10 years of experience in IT including a minimum of 3 years providing technical support at DOE or other government agency environments

• Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts)
• Windows based infrastructure experience and background
• Strong Power Shell scripting background
• Endpoint and Mobile Device Management (MDM) knowledge of managing, securing and provisioning enterprise endpoints and mobile devices
• AD User management and security aspects
• General server management (Backup, Patching, Security)
• Excellent communication and knowledge transfer skills
• Ability to independently perform multiple tasks with dynamic priorities

• Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities.
• Serve as the primary escalation point for the most complex technical issues, applying advanced analytical and problem-solving methodologies to resolve incidents that exceed the capabilities of other IT staff.
• Oversee the end-to-end lifecycle of user-facing technology, including provisioning, configuration, troubleshooting and asset management for desktop computers, mobile devices, teleconferencing equipment and peripherals.
• Manage inventory of all technical assets, coordinate with external vendors for procurement and support and plan/execute equipment refresh cycles to ensure operational readiness.
• Manage IT support projects independently, including planning, execution, oversight and closeout services.
• Act as a primary liaison with government and prime contractor personnel, communicating project status, managing expectations and allocating resources to meet strategic objectives.
• Demonstrate mastery of advanced IT principles, concepts and practices related to enterprise hardware and software.
• Apply expert knowledge of analytical and problem-solving methodologies to diagnose and resolve complex incidents.
• Provide technical leadership and resource allocation, assign tasks based on priority and capabilities and manage operational needs.
• Utilize comprehensive project management principles and practices to manage IT projects with a high degree of independence.
• Engage stakeholders and communicate effectively to manage expectations and project status.
• Develop project plans, deadlines and priorities in consultation with leadership.
• Independently plan and carry out assignments, provide technical direction, resolve complex technical problems and coordinate the work of others.
• Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems and manage IT projects.
• Lead IT support staff, manage the full lifecycle of IT assets, and serve as the primary escalation point for complex technical issues.
• Report to leadership, act as a primary liaison with government and prime contractor personnel and manage IT projects and resources to meet strategic objectives.
• Directly impact operational readiness and mission accomplishment by ensuring reliable and efficient technology for all personnel.

Perform other duties reasonably related to the position and…