Assistant General Manager

Job Title:

Assistant General Manager

Location:

421 Williams Blvd Richland, WA

Compensation: $19.00 - $21.00

Worker Type:
Employee

Time Type:
Full time

Job Description:

Embark on a rewarding career journey with us today as an Assistant General Manager!

• 401K plan w/ company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• Daily Pay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• Perk Spot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:
Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, Multi Care, and Core Plus.
• They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Provide guidance & mentoring to the automotive technicians and CSA's.
• Perform opening and closing duties when the General Manager (GM) is off.
• Assist the General Manager (GM) in building & maintaining an engaged workforce that reflects customer volume and the business need.
• Leads daily team huddles and store meetings. Setting the direction for achieving the business goals.
• Manages inventory and product order that meets the business need.
• Adheres & holds others accountable to all rules & regulations that maintain a safe & productive work environment for teammates & guests.
• Assist guests with their questions and needs. In-person, electronically, or via the telephone.

• One to three years of retail management experience;
  Professional automotive experience is not & needed.
• Must have exceptional oral & written communication skills
• Is a proven leader that possesses the ability to inspire & motivate diverse groups of people
• Has sound business sense & a comprehensive understanding of the retail industry
• Can analyze, comprehend, & recommend financial objectives that help increase sales & service results
• Demonstrate a positive, helpful attitude as well as professional conduct & appearance always
• Enjoys & is energized by a fast-paced, flexible, high-performance retail environment
• Has a "Guest First" mindset
• You must have the ability to read & interpret documents such as safety rules, operating & maintenance instructions, & procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot & cold temperatures, loud noises, & exhaust fumes
• Must be able to lift & move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age

Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, & Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity & fosters a sense of belonging. We strive for everyone to feel valued, connected, & empowered to reach their potential & contribute their best.