Commercial Banking Quality Assurance and Control Specialist II

Role Summary

The Commercial Banking Quality Assurance and Control Specialist II will conduct routine quality assurance (QA) and quality control (QC) reviews to evaluate the Commercial Banking Department’s data accuracy, effectiveness of controls, adherence to process, and compliance with regulatory requirements. The role will assist the team in summarizing review results for key stakeholders and highlighting gaps, risks, or opportunities for process and procedural improvements.

• Perform independent quality assurance by validating Commercial Banking data based on established procedures.
• Assist in routine quality control reviews for Commercial Banking functions to identify inconsistent, insufficient or deviations from applicable guidelines, policies or regulatory compliance.
• Conduct scheduled QA and QC checks in adherence to established departmental timelines and provide detailed summaries to key stakeholders.
• Assist in the preparation for all internal reviews, third‑party audits, and state and federal exams.
• Maintain a basic understanding of Regulation B (Equal Credit Opportunity Act) and develop a desire to become certified in the Bank Secrecy Act (BSA).
• Compile and maintain work papers in conformity with departmental quality standards and guidelines, providing supporting documentation for each audit.
• Control risk and manage duties and tasks in a safe and sound manner, maintaining the confidentiality and professionalism of all sensitive data.
• Demonstrate basic knowledge of commercial banking laws, regulations, and internal policies, and stay informed about requirements governing commercial deposit and lending activities.

• Demonstrate a critical and thoughtful mindset, able to identify gaps and proactively seek information to support departmental projects.
• Strong written and verbal communication skills suitable for cross‑departmental collaboration.
• Exhibit attention to detail paired with curiosity and investigative thinking.
• Ability to adapt as necessary to new processes or procedures for the benefit of the department.
• Effectively prioritize tasks when managing competing or conflicting deadlines.
• Ability to work independently under general supervision while also contributing productively within a team environment.
• Capable of distinguishing between minor variances and material risk.

• High school diploma or GED required.
• One (1) to three (3) years of quality assurance/quality control experience preferred.
• Two (2) to four (4) years within a commercial banking role preferred.
• Proficient with standard office equipment, word processing, reporting, and spreadsheets.
• Experience using QA/QC tools and resources to track trends, errors, and monitor exceptions to support data‑driven decision‑making.

• Competitive pay.
• Medical, dental, vision, and life insurance.
• 20 days per year of paid time off plus 10 paid holidays.
• 401(k) match.
• Incentive program.
• Tuition assistance and student loan repayment.
• Commuter benefits.
• Paid time off to volunteer in the community.
• Product discounts.
• Engaging work environment.
• Rewards and recognition programs.

$22.92–$38.19 per hour

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race, color, gender, sexual orientation, gender identity, religion, national origin, disability, veteran status are all equally respected.

Selected candidate(s) must be able to pass a pre‑employment credit/background check.

Equal Employment Opportunity –