Mobile Expert, Store-in-Store

Job Overview

Support retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. Actively interact with customers, identify their needs, and recommend appropriate wireless solutions and services. Leverage digital tools and solution‑based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service.

The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.

• Engage proactively with diverse customers in a high‑traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self‑service tools and solution‑based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow‑up activities to enhance loyalty.
• Collaborate with neighboring store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Responsible for other duties/projects as assigned by business management as needed.

High School Diploma/GED (Required).

30 days T‑Mobile Mobile Associate experience (Preferred).

6 months of customer service and/or sales experience, preferably in a retail environment (Preferred).

• Coaching (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Digital Transformation (Required)
• Leadership (Required)
• Mobile Telecommunications (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)

• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Travel required:
  
  No.
• DOT Regulated Position:
  No.
• Safety Sensitive Position:
  No.

Hourly Base Pay: $19.50. Annualized Incentive Target: $18,000. Successful candidate may earn up to $20 per hour inclusive of base pay and incentives, based on performance and full‑time status.

Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, paid parental and family leave, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is inconsistent with our business practices and will not be tolerated.