Protective Security Officer; PSO – Tri-, WA

Summary:

• Protective Security Officers will provide a variety of security services for the Federal Protective Service contract.

• Protect personnel and property in a professional manner.
• Meet and deal tactfully and politely with general public and visitors.
• Effectively and efficiently screen and process visitors.
• Identify, report, delay, or detain persons who violate rules and regulations.
• Conduct internal and external roving foot patrols.
• Traffic control.
• Ability to maintain excellent detection rate on x-ray machine.
• Detect and respond to alarms and emergencies.
• Secure entrances and exits during emergencies.
• Control keys and lock combinations.
• Communicate and remain accessible via two-way radio or company issued cellular phone.
• Understand and comply with all requirements defined within company documents to include Post and General Orders, plans, policies, and procedures.
• Observe and report all offenses/incidents.
• Complete all reports and paperwork as required.
• Provide first aid, CPR, and assist during emergencies as necessary.
• Must be able to wear protective body armor as a part of the duty uniforms.
• Maintain mandated training requirements in accordance with company guidance.
• Maintain physical fitness, agility requirements, and weapons qualifications.
• Ensure safety requirements compliance and safe work practices.
• Support safety programs.
• Participate in Quality and Process improvement programs.
• . Perform other duties as assigned.
• Regular, in-person attendance is required.

• This position has no supervisory responsibilities.

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service ;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments; inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and procedures;
  Completes administrative tasks correctly and on time; supports organization’s goals and values;
  Benefits organization through outside activities;
  Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions;
  Exhibits sound and accurate judgement;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Professionalism – Approaches others in a tactful manner;
  Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions;
  Follows through on commitments.
• Quality
  - Demonstrates accuracy…