Protective Security Officer; PSO - Tri-, WA

Position: Protective Security Officer (PSO) - Tri-Cities, WA
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* Summary:

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* + Protective Security Officers will provide a variety of security services for the Federal Protective Service contract.

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* Essential Duties and Responsibilities:

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* + Protect personnel and property in a professional manner.

+ Meet and deal tactfully and politely with general public and visitors.

+ Effectively and efficiently screen and process visitors.

+ Identify, report, delay, or detain persons who violate rules and regulations.

+ Conduct internal and external roving foot patrols.

+ Traffic control.

+ Ability to maintain excellent detection rate on x-ray machine.

+ Detect and respond to alarms and emergencies.

+ Secure entrances and exits during emergencies.

+ Control keys and lock combinations.

+ Communicate and remain accessible via two-way radio or company issued cellular phone.

+ Understand and comply with all requirements defined within company documents to include Post and General Orders, plans, policies, and procedures.

+ Observe and report all offenses/incidents.

+ Complete all reports and paperwork as required.

+ Provide first aid, CPR, and assist during emergencies as necessary.

+ Must be able to wear protective body armor as a part of the duty uniforms.

+ Maintain mandated training requirements in accordance with company guidance.

+ Maintain physical fitness, agility requirements, and weapons qualifications.

+ Ensure safety requirements compliance and safe work practices.

+ Support safety programs.

+ Participate in Quality and Process improvement programs.

+ . Perform other duties as assigned.

+ Regular, in-person attendance is required.

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* Supervisory Responsibilities:

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* + This position has no supervisory responsibilities.

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* Competency:

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* To perform the job successfully, an individual should demonstrate the following competencies (minimum of
5):

+ Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.

+ Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service ;
Responds to requests for service and assistance;
Meets commitments.

+ Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

+ Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

+ Written Communication - Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

+ Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.

+ Diversity
- Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.

+ Ethics - Treats people with respect;
Keeps commitments; inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

+ Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization's goals and values;
Benefits organization through outside activities;
Supports affirmative action and respects diversity.

+ Judgement - Displays willingness to make decisions;
Exhibits sound and accurate judgement;
Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process;
Makes timely decisions.

+ Professionalism - Approaches others in a tactful manner;
Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions;
Follows through on commitments.

+ Quality - Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

+ Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

+ Adaptability - Adapts to changes in the work environment;
Manages competing demands;
Change's approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business…