Driver, Dial--Ride

Position: Driver, Dial-A-Ride
## Driver, Dial-A-Ride Apply:
Richland, WA:
Full time:
Posted 2 Days Ago:
End Date:
October 5, 2026 (16 days left to apply):
JR100078
** Salary:
** Position Range: $25.10 - $36.80
** FLSA Status:
** Non-Exempt
** Join the team that keeps the Tri-Cities moving!
**** OUR MISSION
** Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
** OUR VALUES
** We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety.  Employees and representatives of BFT are expected to uphold our values and mission.
** NATURE OF POSITION
** Operate a paratransit vehicle in the Benton and Franklin County Service area, ensuring safe and timely transport of eligible elderly passengers and persons with disabilities. Display a professional attitude and provide effective customer relations.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Provide door-to-door or curb-to-curb paratransit service to elderly passengers or persons with disabilities; as directed by dispatch or by customer request; collect fares, tickets, and transfers.
* Provide respectful and courteous service to passengers; respond to questions regarding fares and paratransit operating rules.
* Assists elderly customers and persons with disabilities as required by the Americans with Disabilities Act (ADA), including the securement of wheelchairs and mobility aids using vehicle lift.
* Provide door-to-door passenger assistance to help with boarding and alighting; physically evacuates passengers in any emergency situations.
* Conduct a thorough visual pre-and post-trip inspections on assigned vehicle and equipment following Department of Transportation (Use the "Apply for this Job" box below). report malfunctions, damages, or equipment failures accordingly.
* Troubleshoot enroute problems; notify dispatch regarding mechanical issues, potential safety concerns, traffic problems, road hazards, and accidents.
* Implement Agency protocols in the event of vehicle or non-vehicle involved accidents.
* Complete paperwork including timesheets, occurrence/incident reports, passenger counts, types of fares used, and driver logs.
* Perform special service assignments, bus bridges and acts as replacement driver; assist training new drivers.
* Maintain cleanliness of vehicle.
* Work with and maintain confidential information.
* Demonstrate regular and punctual attendance.
* Other duties as assigned.
** KNOWLEDGE, SKILLS & ABILITIES
*** Knowledgeable about special customer service needs; assist needs of people with mental and physical disabilities.
* Understand and implement safety standards and practices for operating paratransit vehicles and equipment.
* Understand and apply applicable traffic and transportation laws, codes, and regulations.
* Familiar with basic servicing and checking procedures.
* Familiar with the geography and landmarks of Benton and Franklin counties; read schedules, paper and/or electronic maps; comprehend directions of travel.
* Operate a two-way radio.
* React quickly and calmly in an emergency and adopt an effective course of action within established guidelines.
* Perform simple arithmetic.
* General methods of tactful public communication and customer service practices.
* Keep legible and accurate records.
* Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
* Utilize office equipment and other relevant technology (software and systems) to meet business needs.
* Understand, follow, and communicate clearly and concisely, both orally and in writing.
* Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
* Exercise sound judgment in making decisions.
* Focus on tasks and recall details; handle frequent interruptions.
** OTHER CHARACTERISTICS
**
* Collaboration:

Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.
* Diversity:
Demonstrates an awareness and respect of cultural and individual values.  Treats all people with dignity, courtesy and respect.
* Fiscal Accountability:
Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays…