Driver, Dial--Ride

Salary

Position Range: $25.10 - $36.80

Non-Exempt

Join the team that keeps the Tri-Cities moving!

Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.

We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission.

Operate a paratransit vehicle in the Benton and Franklin County Service area, ensuring safe and timely transport of eligible elderly passengers and persons with disabilities. Display a professional attitude and provide effective customer relations.

• Provide door-to-door or curb-to-curb paratransit service to elderly passengers or persons with disabilities; as directed by dispatch or by customer request; collect fares, tickets, and transfers.
• Provide respectful and courteous service to passengers; respond to questions regarding fares and paratransit operating rules.
• Assists elderly customers and persons with disabilities as required by the Americans with Disabilities Act (ADA), including the securement of wheelchairs and mobility aids using vehicle lift.
• Provide door-to-door passenger assistance to help with boarding and alighting; physically evacuates passengers in any emergency situations.
• Conduct a thorough visual pre-and post-trip inspections on assigned vehicle and equipment following Department of Transportation (Use the "Apply for this Job" box below). report malfunctions, damages, or equipment failures accordingly.
• Troubleshoot enroute problems; notify dispatch regarding mechanical issues, potential safety concerns, traffic problems, road hazards, and accidents.
• Implement Agency protocols in the event of vehicle or non-vehicle involved accidents.
• Complete paperwork including timesheets, occurrence/incident reports, passenger counts, types of fares used, and driver logs.
• Perform special service assignments, bus bridges and acts as replacement driver; assist training new drivers.
• Maintain cleanliness of vehicle.
• Work with and maintain confidential information.
• Demonstrate regular and punctual attendance.
• Other duties as assigned.

• Knowledgeable about special customer service needs; assist needs of people with mental and physical disabilities.
• Understand and implement safety standards and practices for operating paratransit vehicles and equipment.
• Understand and apply applicable traffic and transportation laws, codes, and regulations.
• Familiar with basic servicing and checking procedures.
• Familiar with the geography and landmarks of Benton and Franklin counties; read schedules, paper and/or electronic maps; comprehend directions of travel.
• Operate a two-way radio.
• React quickly and calmly in an emergency and adopt an effective course of action within established guidelines.
• Perform simple arithmetic.
• General methods of tactful public communication and customer service practices.
• Keep legible and accurate records.
• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.

• Collaboration:
  
  Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.
• Diversity:
  Demonstrates an awareness and respect of cultural and individual values. Treats all people with dignity, courtesy and respect.
• Fiscal Accountability:
  Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
• Customer Service:
  Anticipates the needs of internal and external customers; delivers quality work products and services within expected time frames. Considers and responds appropriately to people in various…