Mechanical Services Clerk

Mechanical Services Clerk

We are seeking a Mechanical Services Clerk with experience in general office and automotive shop administration to support our mechanic shop operations.

• Provide excellent customer service by responding to inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient, and courteous attention.
• Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures.
• Prepare repair orders, including description of repairs and services authorized.
• Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking customer approvals, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks.
• Support a broad range of administrative tasks and respond to customer inquiries in a timely manner.
• Communicate proactively with other team members (sales, commercial accounts, and accounting) to support customer service needs.

• 1-2 years of related experience in an administrative capacity.
• 1-2 years of Service Advisor experience including ordering and sourcing parts.
• Strong customer service and communication skills.
• Ability to efficiently respond to multiple requests simultaneously.

• Familiarity with Google Suite.
• Experience with AMS, VTrace, and other OPENLANE systems.

Hourly: $21.00 - $21.00 (depending on experience, skill set, qualifications, and other relevant factors).

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Immediately vested 401K (US) or RRSP (Canada) with company match.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.

Note:

This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employees will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

OPENLANE is an equal opportunity employer and a drug‑free workplace.