Account Manager

About This Opportunity

We’re looking for an Account Manager I to join our Retail Team. The role of the Account Manager I is to develop and execute the strategic sales and marketing plans for his named accounts. In this role you will build relationships and develop programs with the objective to optimize revenue and profitability of our retail prepaid programs.

Above and beyond the raw skills, we’re looking for people with a few key traits:

• Resourceful Problem Solver – We are innovators at solving problems every day we walk through the door. It’s exciting. It’s challenging. And at the end of the day it’s extremely rewarding to be able to make an impact
• Loves a bit of chaos – Let’s be honest… As the industry leading marketer, distributor and technology innovator of stored‑value gift and prepaid products and growing exponentially, we move fast. With this growth you have the ability to be creative, implement solutions, and take the initiative to be a part of the solution on a larger scale
• A high EQ – Being nice really does matter! We’re a fintech company and created an industry that helps people in the payment space and are looking for others who want to do the same
• Collaboration – We value teamwork and a collaborative spirit. Our Account Management team is comprised of high performing individuals working as a team to achieve a common goal

• Account Subject Matter Expert responsible for business planning and execution
• Conduct category business reviews to discuss the state of the business, industry and channel trends, key business drivers, incremental opportunities
• Use fact‑based selling to build business plans and develop new lines of business within existing clients
• Proactively identify opportunities and call out potential risks or threats to the business
• Work in partnership with other internal departments and accounts to launch new products, develop marketing plans and ensure all project timelines and initiatives are achieved
• Coordinate/communicate plans and activities with others, as appropriate, to ensure a coordinated work effort and “team” approach
• Understand InComm technological roadmap and work closely with the accounts’ key decision makers to roll it out, including Category Managers, Buyers, Field Operations, IT/POS teams, Loss Prevention, Billing & Accounting, Procurement, etc.
• Responsible for managing a portfolio of merchant accounts
• Conduct internal/client facing Quarterly Business Reviews and future planning
• Meet InComm’s company and divisional goals for customer retention and growth
• Other tasks and responsibilities as assigned

• Experience with in managing retail accounts, background in CPG or prepaid/gift card industry is a bonus
• Proven ability to create and implement strategic plans
• Demonstrated ability to grow account revenue through activities such as product expansion, promotional opportunities or program implementations
  
  Experience analyzing sales reports and identifying trends
• Comfortable learning new technology/product lines in a highly innovative environment
• Excellent presentation and negotiation skills
• Proven ability to organize and prioritize heavy workload while meeting deadlines
• Must be driven to identify and exceed customer needs and expectations
• Ability to listen attentively, respond effectively and resolve issues in a timely manner
• Aptitude for thinking and acting on a strategic and tactical level
• Proficiency in Microsoft Office software with emphasis on Excel and Power Point
• 3+ years relevant experience
• Superior relationship management skills including ability to engage in strategic conversations with all levels of management
• Some travel required – 10‑15%. Valid driver’s license
• Must reside in Vancouver BC

InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

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* This position is eligible for the Employee Referral Bonus Program
- Tier III)

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