Broker Relationship Manager

Experience Aviva

Together, we are Aviva. Our values —Care, Commitment, Community, and Confidence— guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We are seeking a dynamic Broker Relationship Manager for the BC region. In this pivotal role, you will act as a comprehensive business consultant, driving all aspects of our business relationships. Your mission is to help brokers get the best out of the Aviva partnership and become trusted resource for their business overall.

You will focus on profit management, identifying strategic business opportunities, fostering partnerships, and leading marketing campaigns across all lines of business, including Personal Lines and Commercial Lines. The variety and scope of the role requires a strong business acumen and eagerness to continuously develop your skills.

Join our team and make a difference!

• Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators
• Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers
• Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital
• Provide brokers with creative solutions to their business challenges, strengthening our partnerships
• Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva
• Profit management through disciplined broker / portfolio management
• Give brokers insights into their portfolios to help them manage their business (and ours)
• Use analytics to identify trends, mix of business problems, LR issues, etc.
• Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives
• Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators
• Distribution assessment activities to fill any gaps
• Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff
• Drive performance improvement tactics where applicable
• Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.

• University – undergraduate degree or equivalent experience
• CIP designation an asset
• 8-10 years of related experience in the insurance industry
• Portfolio management and marketing experience
• Proven commercial insurance experience/strong commercial insurance acumen
• Pipeline management / opportunity tracking
• Strong analytical and decision-making capabilities
  
  Relationship management skills
• Customer and results focused
• Strong networking capabilities
• Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities
• Sophisticated negotiation skills
• Strategic problem solver
• Excellent oral and written communication skills

• The salary band for this position ranges from $90,000 to $110,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.