Coordinator, Completions

Coordinator, Completions (Permanent, Full-Time)
Job Description

Posted Friday, August 28, 2026 at 10:00 a.m. | Expires Saturday, September 12, 2026 at 9:59 a.m.

Join Skilled

TradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

We are currently looking for one (1) Coordinator, Completions for a permanent full-time role.

The Completions Coordinator provides in-depth one-on-one support to apprentices and trade qualifiers experiencing barriers to completion. The role also supports the Customer Experience department with administrative support for targeted initiatives that directly increase the rate of trade person completions. Reporting to the Manager of Completions, this role will help ensure Skilled

TradesBC identifies and finds solutions to reduce barriers for obtaining trade certification. This role requires a strong understanding of Skilled

TradesBC policies and procedures, customer support processes, and strong interpersonal skills.

This role works closely with the Manager and Team Lead, Completions, Apprenticeship Advisor , Assessments, Program Standards, Equity and Engagement and Customer Service teams in supporting daily work of the Completions department.

This position does not have direct reports.

RESPONSIBILITIES/ACCOUNTABILITIES

Administrative Support: Assists in creating and maintaining documentation including preparing, monitoring, and updating reports and support completion meetings.

• Monitors completion activities; works closely with Apprenticeship Advisor Coordinator, and Apprenticeship Advisors to provide guidance and direction for initiatives.
• Provides support to the Manager and Team Lead, Completions as needed.
• Schedules meetings, reviews individual files, and research programs for Trade Workers, as needed
• Prepares and supports meetings with managers, as well as prepares and supports follow-up activities.
• Takes and distributes meeting minutes, prepares reports and resource materials, and liaises with other departments as required.
• Maintain confidentiality and ensure compliance with organizational and team policies and processes.

Stakeholder Support, Engagement, And Case Management:

• Schedules and conducts in-depth interviews with trade workers to build relationships, assess accommodation needs, and provide relevant approvals for programs, support, and accommodated exams.
• Schedules and conducts in-depth interviews to identify knowledge, skill, and learning gaps for trade workers, and provides learning plans to address them for both Apprentices and Trade Qualifiers coming through the Certification Review.
• Engages with internal and external stakeholders to problem solve and coordinate upgrading and support options for trade workers.
• Supports Learning Strategists to review files, track referrals and monitor the status of trade worker progress, requests, etc.
• Provides in depth one-on-one support for difficult cases referred to Completions by other departments.
• Provides active and ongoing case management, including maintaining case files, notes, exam scheduling and advising individuals with complex needs or barriers to completion.
• Advocates for external stakeholder interests to internal departments.
• Collaborates with internal stakeholders to identify emerging needs, gaps and opportunities that support trade workers who are experiencing barriers to completion and progression.

Initiative Implementation, Management, And Case Management:Supports, Engages, and Coordinates with Internal and External Stakeholders to Operationalize initiatives, projects, and supports.

• Serves as point of contact for supporting cases that come through the Completions email.
• Research develops and recommends innovative solutions and…