Personal Banking Associate Trainee

Personal Banking Associate Trainee

Sector:
Services bancaires personnels et commerciaux.

Location:

Richmond, Colombie-Britannique, Canada.

Hours:

37.5 per week.

Salary range: $45,700 - $61,000 CAD.

At TD Canada Trust, you will be a frontline representative responsible for delivering exceptional customer service. You will perform a broad range of transactional duties, advise on products and solutions, and guide customers to the appropriate team members to resolve their banking needs. Your role supports the branch’s customer experience and operational excellence.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure that prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree (related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and the internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic environment with strong administrative, organizational, planning and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner.

As a trainee, you must be mobile within the assigned district. Upon completion of the training program, you may be posted to a position that is compatible with your training, which could require transfer and geographic relocation within the region.