Indigenous Banking Associate

Work Location:

Richmond, British Columbia, Canada.

Hours:

37.5. Line of Business:
Personal & Commercial Banking. Pay Details: CAD 69,700 – 98,400. TD is committed to fair and equitable compensation opportunities and supports growth opportunities and skill development.

Job Description:

Business Banking – Indigenous Banking Group (IBG). The IBG is TD’s specialized financial services team that supports Indigenous Peoples, businesses, organizations and communities through long-term relationships and tailored financial solutions. As an IBG Associate, you will support Regional Managers and internal partners by coordinating client activities, preparing materials, tracking opportunities, and delivering a consistent, respectful client experience.

Who We Are:

IBG supports economic reconciliation by enabling equitable access to financial services and capital for Indigenous communities and businesses. The team collaborates with partners across TD to deliver integrated solutions and provides financial service options aligned with client needs.

• Support IBG Regional Manager(s) with day-to-day portfolio, prospect, and pipeline activities (e.g., meeting coordination, follow-ups, opportunity tracking in CRM/BB Hub).
• Prepare client and community meeting materials (agendas, briefing notes, call plans, pitch decks, term sheet drafts) with deal teams and credit partners.
• Coordinate internal partner engagement to deliver One TD solutions (e.g., CPB, Wealth/Indigenous Trust Services, TD Equipment Financing, TD Securities, ESG/Ready Commitment, and others).
• Assist with onboarding and servicing activities, including documentation collection, account opening support (where applicable), and issue triage/escalation.
• Support credit processes by gathering information, validating completeness, and coordinating with Commercial Credit Risk Management (CCRM) and other adjudication partners.
• Maintain high standards of confidentiality, documentation quality, and compliance; identify and escalate operational, reputational, and regulatory risks as required.
• Contribute to community presence and relationship-building activities (e.g., events, conferences, in-community days) through logistics support and post-event follow-up.
• Participate in continuous learning (cultural competency, Indigenous banking foundations, products/solutions, and relationship methodology) and apply learnings to improve client experience.

• Post-secondary degree/diploma or equivalent combination of education and relevant experience.
• Experience in financial services, business banking, commercial lending support, or relationship management support (asset).
• Strong organizational skills with proven ability to manage multiple priorities, deadlines, and stakeholders.
• Strong written and verbal communication skills; ability to create clear, client-ready materials.
• Analytical mindset and attention to detail (information gathering, documentation, and data quality in CRM systems).
• Demonstrated commitment to learning and applying Indigenous cultural competency and relationship best practices.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint) and comfort learning internal systems (CRM/BB Hub).
• Ability to travel within the region as required to support community engagement and client meetings (including occasional overnight travel).

• Relationship-first mindset grounded in respect, trust, and reciprocity.
• Ability to work across multiple lines of business to bring the right partners together.
• Good judgement: know when to proceed, ask questions, or escalate.
• Ability to operate effectively in a dynamic environment with changing schedules and complex files.
• Commitment to delivering exceptional client experience while acting like an owner and protecting the Bank.

TD is committed to fostering an inclusive, barrier-free workplace. We encourage applications from Indigenous Peoples (First Nations, Inuit and Métis) and from all qualified candidates. If you require accommodation during the recruitment process, please let us know and we will work to meet your needs.

TD is a leading global financial institution with operations in Canada, the United States and beyond. We strive to be client-focused and deliver an exceptional experience. Our Total Rewards Package includes base salary, variable compensation, and benefits such as health and wellness programs, retirement plans, paid time off, and development opportunities.