Coordinator, Assessment

ABOUT THE POSITION

We are currently looking for one (1) Coordinator, Challenge Assessment for a permanent, full time role.

The Challenge Assessment Coordinator is responsible for processing, tracking and reporting status updates on all applications received to challenge trade designations issued by Skilled

TradesBC. The Challenge Assessment Coordinator also works closely with verification agencies and provides guidance and expertise to internal and external stakeholders related to the challenge processes.

• Informs of processes, roles and responsibilities, and quality expectations between Assessments and other agencies regarding the challenge application process
• Process challenge applications, including initial review, forwarding applications to verifiers, ensuring they are received in time and communicating outcome to clients
• Conducts quality assurance checks on challenge application from verification agencies and on practical assessment results received from training providers
• Conducts audits of assessment agencies, as needed
• Other duties as assigned

• Responds to escalations from internal staff as required
• Provides orientation, training and ongoing support for staff and service providers related to challenge process and activities

• Manages the development and regular update of challenge related forms and information on Skilled
  
  TradesBC website
• Reviews and updates Direct Access notifications when needed
• Reconciles invoices related to the process of challenge applications, as needed
• Supports testing and troubleshooting for issues with technology tools related to challenge programs
• Develop and maintains positive relationship with internal and external stakeholders
• Other related duties as assigned

• Post-secondary degree or diploma or equivalent is preferred; combination of education and experience will be considered
• Previous experience in a high volume fast paced administration and document processing position.
• Intermediate proficiency with MS Office programs:
  Word, Excel, Power Point
• 2+ years Customer Service experience is required
• Knowledge of CRM and Skilled
  
  TradesBC programs is an asset
• Knowledge of Skilled
  
  TradesBC apprenticeship training programs or trades training is an asset.
• Ability to build and maintain strong internal and external relationships
• Articulate communicator with excellent written and verbal communication skills

Salary Band B: $60,831 - $82,300

Skilled

TradesBC offers a highly competitive benefits package and perks which include:

• Hybrid work schedule, flex days, and a 37.50-hour work week,
• Eligible for pension contributions,
• Lifestyle Spending Account, on-site gym,
• Extensive Extended Health and Dental Plans that are 100% employer paid.

Skilled

TradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative.