Winter, Personal Banking- Client Advisor Student Intern

Job Description

Are you 1-3 years away from graduation and plan to pursue a career in banking? We have a Student intern role available for the Winter in Richmond, British Columbia.

What is the opportunity? Open the door to the first of many opportunities at RBC and experience the challenges and rewards of working in the financial services industry. If you have the drive to deliver exceptional customer service, you can build a great career with us and gain progressive learning opportunities year over year through our Internship Program. You will gain foundational skills as a Client Advisor Intern, the face of RBC.

You work on the front lines, serving clients, carrying out transactions, solving problems and spotting sales opportunities. This is an important role providing advice to clients and finding solutions that meet their individual needs.

• Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
• Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
• Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Understand & resolve client concerns, where possible, at first point of contact
• Educate & assist clients with using RBC digital capabilities
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

• Must-have Proven customer service skills
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work a variety of hours including evenings and weekends
• Eagerness to learn and determination to succeed

Nice-to-have Sales experience in the financial or service industry

• Be returning back to school after the work term ends
• If you are not returning back to school, you must require the work term as a mandatory component to in order to graduate successfully.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A world-class training program in financial services

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Ability to make a difference and lasting impact

Job Skills

• Address: 6400 NO 3 RD:
  
  RICHMOND
• City:
  Richmond
• Country:
  Canada
• Work hours/week: 37.5
• Employment Type:
  
  Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Student/Coop (Fixed Term)
• Pay Type:
  
  Salaried
• Posted Date:
• Final date to receive applications:
  
  Note:
  
  Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.

Maintaining a workplace where our employees feel supported to perform at their best,…