General Manager

Genuine hospitality begins and ends with our associates.
Each of our hotels delivers an authentic experience that honors its community. Our associates are the bedrock of that experience. We take seriously our responsibility to invest in our employees so that they may build long‑lasting hospitality careers. If you’re interested in a career at any of our properties, or if you’d like to work at our corporate office in Madison, Wisconsin, click below to view all available positions.

Hospitality is one of the most resilient, adaptable and dynamic industries on the planet. It is an industry of constant change, where technology and innovation combine with genuine interactions to improve the guest experience.

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Position:
General Manager

Location:

Hotel Julien Dubuque

200 Main Street

Job

# of Openings: 0

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award‑winning hotels throughout multiple states.

Come join our team as General Manager at Hotel Julien Dubuque, in historic Dubuque, Iowa!

Summary Scope of Role
As a General Manager with IDM Hospitality, you must embody the entrepreneurial spirit and epitomize exemplary leadership. This role calls for a hands‑on, collaborative leader who leads from the front; someone who builds genuine relationships with guests in the hotel and restaurant, knows the names of regulars, engages authentically with the local community, and brings the property’s history to life in every interaction.

This role involves balancing the oversight of daily hotel operations and property profitability while delivering dynamic and ethical leadership. This position is dedicated to consistently exceeding guest expectations and providing memorable guest services.

Primary Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives, performance management, and compliance with company policies and standards.

Oversee and direct all sales and marketing initiatives.

Ensure guest and associate satisfaction levels are maintained or exceed acceptable levels.

Monitor and develop team member performance, particularly with department heads, through supervision, professional development, scheduling, counseling, evaluations, and recognition.

Recruit, interview, and train team members as needed.

Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.

Identify operational performance, productivity, and efficiency gaps and implement measures to correct deficiencies.

Serve as the primary liaison with hotel owners and corporate entities.

Foster a positive, collaborative, and service‑oriented culture where every team member feels ownership of the guest experience.

All other duties as assigned.

Secondary Responsibilities

Conduct property orientation for associates at all levels to enhance professionalism, responsiveness, and guest service quality.

Develop and implement an operations strategy to ensure IDM Hospitality’s operational standards are consistently met throughout the hotel.

Lead the annual business planning and budgeting process.

Collaborate with IDM Hospitality in recruiting and onboarding associate positions as required.

Engage in human resource development activities aimed at team building, coaching, and mentoring to increase guest and associate satisfaction and reduce turnover.

Perform all other duties as assigned.

Supervisory Responsibilities

The General Manager reports to the Director of Operations for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all…