Guest Services Agent at Onni Hotels

Elevate guest experiences as a Guest Services Agent at Onni in Richmond.

This role offers the opportunity to foster connections and ensure impeccable service for all hotel visitors.

As a Guest Services Agent, you will be pivotal in creating a welcoming environment for guests.

Your role will involve various tasks, including managing guest requests, overseeing front desk operations, and collaborating with housekeeping and maintenance to address guest needs promptly.

Key Responsibilities:

• Provide top-notch hospitality during guest interactions

• Facilitate efficient check-in/check-out and resolve requests

• Maintain strong communication with guests and teams

• Process incoming and outgoing packages and messages

• Assist with troubleshooting in-room services such as internet and TV

Requirements:

• High School Degree or equivalent required

• Experience in front office roles within hospitality

• Proficiency in Microsoft applications

• Excellent customer service and communication skills

• Ability to work effectively under pressure

Deliver exceptional guest services with Onni in Richmond and thrive in this engaging role.
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