Hotel Guest Services Position

Become a vital part of Onni's guest services team in Stevenston Richmond as a Guest Services Agent. This position is perfect for individuals who are committed to hospitality and guest support.

In this role, you will have the chance to engage directly with guests, handle inquiries, and ensure their needs are prioritized throughout their stay. You will connect with different hotel departments, enhancing operations and contributing to the overall guest experience.

Key Responsibilities:

• Manage all guest interactions professionally

• Directly assist with check-in and checkout procedures

• Handle inquiries and resolve any issues efficiently

• Coordinate logistics for guests and vendors on-site

• Maintain clear communication with team members

Requirements:

• Must possess a high school diploma or equivalent

• Previous experience in a customer-focused role required

• Competency in MS Office tools essential

• Strong customer service and communication skills

• Ability to juggle multiple tasks in a busy hotel environment

Bring your enthusiasm for guest relations to Onni and create lasting memories for visitors.
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