Guest Services Agent - Part Time

Job Description
Are you passionate about supporting guests? Our dynamic portfolio awaits a customer-focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests in the hotel. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our guests, this position may be everything you've been looking for.

This role is located in Stevenston Richmond.

Benefits

Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance, and critical illness.

Continuous learning opportunities with an annual educational allowance.

Generous referral program ranging from $500 to $2,500 depending on business need.

Regular consistent team‑building activities and events.

Discounts to local amenities and vendors.

Discounted hotel stays in multiple locations through our hospitality offerings.

What Will You Do?

Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible.

Remain proficient in all programs required to manage hotel and residential desk needs.

Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in‑house events, and directions.

Respond to all guest requests accurately and timely, making recommendations based on local knowledge and best practices.

Ensure an efficient reception experience for guests, including check‑in and check‑out, log maintenance requests, and complete audit procedures.

Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager.

Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on‑site and in the parking garage.

Process packages, messages, and mail, which may be either outgoing or incoming, accurately and timely.

Coordinate the storage room by storing and retrieving guest luggage and packages.

Provide basic trouble‑shooting support for in‑room hotel services such as Internet, TV, and movies.

Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible.

What You Bring

High school degree or equivalent.

Front office or concierge experience in hotel, residential or customer-focused industry.

Proficiency with MS Outlook, MS Word, MS Excel, and Windows required.

Excellent customer service and interpersonal skills.

Excellent oral and written communication skills for team and guest interactions.

Ability to multitask in a fast-paced and high-volume environment.

Ability to work well within a team.

Salary Range
$22 - $23 Per Hour

About the Company
Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

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