Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Company Description Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities
• Generous Perks – complimentary dry cleaning, duty meal in our colleague dining room, transit reimbursement, complimentary hotel stay through Be Our Guest program
• Hotel & Dining Discounts – Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Comprehensive Benefits – extended medical, dental, vision, company-matched Pension Plan and more
• Paid time off including vacation, sick, holiday, and special leave
• Full hourly wage of $29.55, following the successful completion of probationary period

You are the beginning of an exceptional food & beverage experience at Fairmont Vancouver Airport. As a Host, you will make our guests Feel Welcome from the moment they arrive!

• Consistently offer a professional and friendly greeting, and provide engaging service
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Understand shift end reports in the outlet and POS system
• Coordinate and control flow of outlets, seating plans and special events
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess and maintain a valid Serving it Right! certification
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.