Guest Service Agent

Position: Sandman Hotel Group Guest Service Agent
Elevate your career as a Guest Service Agent at Sandman Hotel Group. Focused on delivering exceptional guest experiences, this role offers a vibrant team environment and flexibility.

Join our team as a Guest Service Agent, where you play a crucial role in shaping our guests' experiences. You will check guests in and out, answer various inquiries, and ensure smooth reservations. Success in this role relies on your customer service abilities and adept handling of conflicts, all while maintaining a professional demeanor. With numerous opportunities to grow within our expanding organization, your journey starts here.

Key Responsibilities:

• Facilitate efficient guest check-ins and check-outs

• Handle guest inquiries and arrange transport

• Manage reservations through calls and emails

• Execute billing and payments accurately

• Keep the front desk area organized and inviting

Requirements:

• Year of front desk or hospitality experience desired

• Training in hotel management preferred

• Proficient in customer service and conflict resolution

• Knowledge of accounting principles

• High proficiency with Opera/Opera Cloud software

Bring your enthusiasm and dedication to Sandman Hotel Group and enhance guest satisfaction in a thriving hospitality career.
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