Hotel Guest Service Agent

Position: Hotel Guest Service Agent Needed
Elevate your hospitality career with our Guest Service Agent role. Provide exceptional customer service and manage front desk operations at our welcoming hotel environment.

We are seeking a diligent Guest Service Agent with strong skills in customer relations, people management, and accounting principles. With at least one year of experience, you will check guests in and out, assist with luggage, and handle inquiries. You will also utilize your proficiency in Opera/Opera Cloud for efficient operations.

Key Responsibilities:

• Check in and check out guests seamlessly

• Provide luggage assistance and issue room keys

• Respond to inquiries via phone, email, and in-person

• Compute bills, collect payments, and verify cash

• Maintain the cleanliness and organization of the front desk

Requirements:

• Preferred two-year apprenticeship in hotel management

• Minimum one year experience as a Front Desk Clerk

• Strong knowledge of customer service practices

• Exceptional conflict resolution skills

• High proficiency in Opera/Opera Cloud

Utilize your customer service skills and hospitality knowledge to create memorable experiences for our guests.