Service Operations Development Manager - BU GPHE

BU GPHE is looking for a Service Operations Development Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Alfa Laval’s Service business is a major growth driver for the company. We are looking for a person that would like to make a difference in developing how we execute services for our customers. Are you geared up for growth? Are you looking for a challenging and exciting future? This position is new within BU GPHE Service.

About the role

Alfa Laval and Business Unit GPHE-Service is on a journey to lift the operational excellence and professionalism of our service operations and execution, whether services are delivered in a service center or in the field. We must provide solutions and experience that are better than our competitors’ and lead in the market. In this journey, we also see the need to drive standardization of delivery of GPHE services across our organization, but to secure that we sell what we can deliver, and we can deliver that we sell in a high quality and cost-efficient way that differentiates us in the eye of our customers.

The Service Operations Development Manager will be vital in developing our organization for this journey.

Key responsibilities for the role include:

As the Service Operations Development Manager, you will focus on developing operational capabilities in the areas of reconditioning and field service for GPHE at Alfa Laval.

You will be responsible for:

• driving the Service Technology Roadmap with R&D, ensuring consistent and cost-effective execution of GPHE services globally,
• integrating service execution into new product development,
• maintaining the Service Product Catalogue,
• coordinating the ALSOC Competence Development program, and supporting the flagship Service Center in Frechen, Germany.

The role aims to improve performance, time, cost, and sustainability in service operations.

What you know

You have a university degree in engineering or business combined with 5-10 years of work experience of leading projects or complex assignments. We trust you have been working hands on developing production or service processes in global organizations. Technical knowledge of GPHEs and service processes will be an advantage. Excellent English skills both verbal and written are vital for this role.

Who you are

You are a self-motivated and driven person who likes to achieve ambitious goals and make things happen. We trust you have an open mindset towards challenges and change and have a problem-solving attitude. You are proactive and have an Innovative mindset that enables you to drive new ideas and approaches around service operations.

Practicalities

The position will preferably be based in Lund; another Alfa Laval site may be also suitable. In this role you will report to the Manager Sales Development Services in BU GPHE. Travel is required in this position.

What You Can Expect

Join a dynamic and inspiring role that encourages both personal and professional growth, while recognizing and celebrating your achievements. We foster an environment of collaboration, trust, and innovation where you can make a meaningful impact.

Empowerment: Become part of a culture that values trust, equality, and individual initiative. You’ll be empowered to take the lead, shape your career, and influence change across the organization.

Opportunities: Enjoy a role with abundant opportunities for growth—whether it’s enhancing your skill set, exploring new career paths, or taking on exciting challenges across global locations.

Impact: Play a key role in creating a positive, lasting impact by designing and delivering learning…