Manager, PRC Administration & Program

Position Overview

The Manager, PRC Administration & Program Support provides strategic leadership and oversight for administrative and program support services across the Parks, Recreation and Culture Division which includes the Parks Services, Recreation and Sport Services, Arts, Culture & Heritage, and PRC Planning and Strategic Initiatives departments.

Through collaborative leadership, the Manager fosters a positive, inclusive, and high-performing team environment, builds strong working relationships across departments, and supports staff development and organizational effectiveness. The position is responsible for planning, directing, managing, and continuously improving a broad range of administrative, operational, and support functions.

• Provides leadership and direction in the development of staff, including training, coaching, and fostering positive interpersonal relationships, ensuring a collaborative, inclusive, and team-based work environment.
• Responds to emerging administrative and program needs, adjusts priorities and coordinates staff assignments.
• Oversees the submissions of Reports to Committee and Council and training for support staff to assist report writers.
• Provides leadership for effective communication and implementation of corporate and departmental procedures and policies to staff.
• Liaises and work collaboratively with a variety of City departments to develop and implement standardized organizational procedures.
• Training Liaison – staff application submissions, registrations, business travel and final reconciliations.
• Coordinates office space allocation and manages equipment procurement.
• Provides administrative support for the preparation and submission of the division’s annual budgets, major and minor capital project submissions and additional level requests.
• Leads and supports special projects, as required.

• Demonstrated ability to build and maintain a positive, collaborative, and inclusive team environment through effective leadership and staff development.
• Ability to multi-task in a high pressure environment, exercising time management and organizational skills.
• Ability to establish and maintain working relationships, and work collaboratively with internal and external stakeholders
• Demonstrated interpersonal skills, including tact and diplomacy with diverse stakeholders.
• Knowledge of the rules, regulations, procedures and policies governing the work performed.
• Skilled in coaching, mentoring, dispute resolution, attendance management, and progressive discipline practices, ensuring quality and service standards are met.
• Ability to prepare effective reports and presentations, demonstrating excellent written and oral communication skills.
• Demonstrated skill in group facilitation and conflict resolution.
• Demonstrated ability to problem-solve.
• Ability to exercise sound judgement and decision making.
• Proven ability to prepare and manage budgets.
• Ability to conduct research including best practices, trends, and demographics.
• Skill in the use of MS Office Software including Excel, Word, and Outlook.
• Ability to use REDMS or a similar records management system.
• Ability to successfully clear a Police Information Check.

• Completion of an undergraduate degree in a related field (i.e. Business; Recreation; Organizational Behaviour), with course-work in accounting, business administration, management and leadership.
• Minimum of five years of experience at a supervisory level with an emphasis on budgets, administration and leadership.
• Experience working in a unionized environment would be considered an asset.
• A valid Class 5 Drivers Licence for the Province of British Columbia is required.
• An equivalent combination of training and experience may be considered.

• Work is performed primarily in an office environment, but will also require off site visits at various worksites.
• Flexibility to work evenings and weekends is required.