Credit Agent

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

We are looking to fill a permanent, full-time position as an Industrial Credit Officer at our Richmond office, serving our client base.

Reporting to the Director, Industrial Credit, your role will include managing a portfolio of customer accounts by analyzing accounts, processing credit applications, and implementing collection strategies when required.

• Managing a portfolio of customer accounts.
• Communicating with customers to collect outstanding balances.
• Releasing customer orders on a daily basis.
• Conducting credit investigations (for both active and new customers).
• Collaborating with the sales team and customer service department.
• Building strong business relationships with customers.
• Investigating and resolving claims.

• College diploma (DEC) in Administration or a combination of a relevant diploma and 5 years of experience in a similar role.
• Strong knowledge of MS Office Suite (particularly Outlook, Excel, and Word).
• Bilingualism (French and English), both written and spoken.
• Knowledge of AS400 and/or JD Edwards (JDE) systems (an asset).

• Has strong teamwork skills and performs well under pressure.
• Demonstrates initiative.
• Possesses strong analytical skills.
• Can prioritize tasks effectively for optimal efficiency.

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work‑life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.