Customer Service Supervisor Hall

Position: Customer Service Supervisor at City Hall
Lead customer service functions as a Supervisor at City Hall. Manage operations, train staff, and ensure quality service delivery across multiple channels.

As the Supervisor, Customer Service, you will oversee the coordination of front-facing service operations, including Building Records and food service oversight. With five years of relevant experience, you'll play a critical role in maintaining service continuity and implementing improvements in digital intake systems. This position requires a Bachelor’s degree and offers direct support across various service areas.

Key Responsibilities:

• Supervise Front of House and Records staff

• Schedule and coordinate daily operations and staff performance

• Oversee CRM, switchboard, and service counter operations

• Ensure compliance with records management legislation

• Manage City Hall meeting room rentals and event coordination

Requirements:

• Bachelor’s degree in Business Administration or related field

• Minimum five years of customer service experience

• Strong knowledge of CRM and point-of-sale systems

• Ability to train and guide staff effectively

• Excellent multitasking and communication skills

Amplify your leadership and operational management skills in this dynamic role with City Hall.
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