Director, Inspection Operations and Optimization

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Way builders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We are seeking a Director, Inspection Operations and Optimization with experience in leading large-scale operational transformation and building more scalable, modern operating models. You will be part of the Field Inspection Operations team responsible for building a more scalable, efficient, and technology-enabled inspection field organization.

In this role, you will be involved in driving operational transformation at scale , improving performance through data-driven decision making , and shaping the future of field inspection operations. You will also have the opportunity to use your experience in territory planning, routing optimization, and workforce utilization. The ideal candidate will have 8-10+ years of experience in field operations, logistics, service delivery, or related environments.

• Transformation Leader and Change Agent : You bring structure to ambiguity, lead with clarity, and drive alignment while evolving processes, systems, and ways of working.

• Builder of Scalable Systems : You leverage tools, data, and process design to scale operations efficiently rather than relying on manual workarounds.

• Data-Driven Operator : You translate insights into action across routing, capacity planning, SLA performance, and field logistics.

• Action-Oriented and Executional : You balance strategic thinking with hands-on execution and are accountable for delivering measurable business outcomes.

• People Leader : You lead distributed teams with clarity and consistency, fostering an environment where inspectors feel supported, aligned, and set up for success.

Core Knowledge

• Industry/Domain Expertise : Deep understanding of field operations, logistics, or service delivery models at scale.

• Process/Methodology : Proficiency in operational transformation, change leadership, and scalable process design.

• Strategic Alignment : Ability to align territory planning, routing optimization, and workforce utilization with cost efficiency drivers.

Functional Expertise

• Area of Expertise : Leading large-scale transformation and integration initiatives.

• Role-Specific Skill : Expertise in capacity planning, resource forecasting, and operational performance optimization.

• Leadership/Coaching : Experience in building and scaling distributed field teams, including contractors and FTEs.

• Operational Excellence : Proven ability to drive cross-functional alignment across Sales, Operations, Product, and Data.

Technical Expertise

• Technical Skill : Experience with routing, scheduling, or workforce management tools.

• Technical Literacy : Strong data fluency with the ability to translate insights into operational decisions.

• System Knowledge :
  Familiarity with reporting, analytics, and performance tracking systems.

• Technical Risk : Experience enabling operations through technology, automation, or system-driven workflows.

• Leading the transformation of field operations into a unified, scalable, and technology-enabled operating model (50%).

• Building and implementing modern processes, workflows, and standards across field teams (30%).

• Driving data-informed decisions across routing, territory design, capacity, and SLA performance (10%).

• Establishing standardized metrics, performance visibility, and accountability across all regions (10%).

Reporting to the VP, Commercial Operations and Sales, this…