Regional Partner And Learning Manager-Western

REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA

Richmond, BC, Canada •

Burnaby, BC, Canada

Posted Tuesday, July 28, 2026 at 4:00 AM

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

(Subcontractors are referred as Partners in this posting)

The Regional Partner/Learning Manager will report to Head of Partner Relations, Learning & Strategic Program Delivery.

The key function of this role is to focus on Partners/Employees experience after they have been recruited into United by our recruitment department. This includes onboarding new Partners/Employees effectively and continue to manage their ongoing performance and development to enhance the Partner/Employee skillsets, performance, and experience.

This includes Partners/Employees for all services within that region including Specials/Ad hoc services.

This role will focus on collaboration with various departments and stakeholders to ensure that our Partners/Employees needs are being met as per expectations and ultimately meeting and exceeding Customer expectations.

• To increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners.
• Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region.
• Empower our Partners/Employees and create and sustain a culture of fairness and respect.
• Enhance the United Customer experience by increasing retention of Partners/Employees within locations.
• Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
• Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience.
• Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively.
• Customize action & learning plans based on KPI analytics.
• Implement regional random audits based on KPI analytics & customer issues.
• Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff.
• Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process.
• Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet process requirements.
• Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development.
• Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
• Implementation of Recognition & Rewards Program.
• Collaborate with Marketing to enhance regional Social Media presence.
• Support regional recruitment plan and acquisition of leads /w recruitment department.
• Attending legal “Discoveries” on behalf of United, if required.
• Develop and implement departmental SOPs to create consistency.
• Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners.
• Ensure ongoing data integrity pertaining to Partners within Salesforce.

• Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

• Perform all daily functions in alignment with company mission, vision, and values.
• Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.

• Available to address customer and Partner needs and concerns in a timely manner.
• Store visits based on schedules which will include visits at night and weekends.
• Willing to travel frequently within the designated territory or outside the province as may be required…