Project Manager, Project & Program Management, Client Relationship Management

At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site Cross Fit gym, and even a dog-friendly office.

Our values guide us every day:

Helping Others in Need:
Treating everyone with care and respect.

Our People:
We prioritize our employees' well-being and professional growth.

Excellence:
Striving for the highest standards in all we do.

Innovation: Leveraging technology to deliver outstanding results.

Planet:
Leading sustainability efforts to protect our planet.

Community:
Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey equirements:1-2 years in Project Management where you handled your own files for a restoration company

Possesses solid understanding of restoration and structural repair.

Extensive understanding of insurance claims and property management as they relate to restoration.

Good communication (verbal and written) and interpersonal skills

Valid BC driver’s license with a satisfactory driver abstract

Passing a criminal record check to our satisfaction

Outstanding customer service skills

Able to adapt and be flexible with constant changes of procedures and processes

Computer skills (MS Office, portable phone)
Thorough knowledge of Xactimate program and pricing

Must have business development and financial management skills

Must be organized, have strong interpersonal skills and negotiation skills

Job Summary:

The Project Manager (PM) is responsible for developing and strengthening relationships to promote Platinum Pro-Claim and ensure a steady flow of work claims. They are also responsible for providing estimates on new jobs, and managing each job from start to finish. Each PM builds and maintains relationships with different insurance companies and adjusters.

Responsibilities:

Attending new claims and explain restoration process to homeowners and tenants

Maintaining a $ per month sales target with a gross profit margin of greater than 45%
Being able to maintain current clients if you have taken over a previous project manager’s portfolio

Developing business relationships with new clients

Having the ability to train an assistant and site lead upon meeting targets and requirements

Completing on-site estimates for residential and commercial mitigation and reconstruction

Managing all aspects of emergency and restorations claims (scoping, sketching, estimating, coordinating of resources, communicating with insured and adjusters)
Delivering exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues.

Liaising with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Platinum Pro-Claim quality standards

Liaising with appropriate departments, sub-trades, homeowners and adjusters of the status of work. Inspect progress and work quality throughout the project lifespan.

Working with assigned Project Coordinator to ensure all administrative aspects of the jobs are performed in a timely and accurate manner

Building and maintaining relationships by meeting adjusters on jobs, providing timely and accurate estimates and billings, networking and attending industry meetings. Generate new leads through…