Account Director in Training; Janitorial Job Richmond area,BC Canada,Management

Position: Account Director in Training (Janitorial)

Job Description

WHAT'S THE JOB?

Reporting to the District Manager or Area Manager, the Account Director/Manager is responsible for providing strategic and operational leadership across a single account or a portfolio of commercial janitorial and facilities management contracts within private, government and/or public sector environments.

The Account Director in Training is a visible, inclusive, and strategic leader accountable for service delivery excellence, client relationship management, financial performance, labour relations, workforce planning, and employee engagement . The role ensures contractual compliance, operational efficiency, and long-term account growth while fostering strong partnerships with clients and internal stakeholders.

Strategic Vision

Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.

Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.

Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.

Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.

Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.

Manage employee performance through coaching, performance reviews, and progressive discipline where required.

Foster a culture of accountability, safety, collaboration, and continuous improvement.

Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.

Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.

Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.

Support contract renewals, service enhancements, and proposals within the assigned portfolio.

Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.

Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.

Analyze budget-to-actual variances and implement corrective actions to address gaps.

Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.

Ensure accurate financial reporting and forecasting for assigned contracts.

Operational Efficiency

Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.

Monitor operational performance metrics and implement data-driven improvements.

Ensure compliance with health, safety, environmental, and quality assurance standards.

Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.

Address operational challenges promptly while maintaining service continuity and client satisfaction.

Qualifications

WHO ARE WE LOOKING FOR

Must reside in Western Canada and be willing to travel to multiple accounts in the region, during the job rotation aspect of the program.

Ability to Relocate

Must successfully complete a criminal record check and Reliability Security Check

Valid G driver’s licence and reliable vehicle required for travel between regional site
s

Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.

Minimum three (3) years of management experience…