FOH Manager Temporary Position

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations.

We specialize in experiences.

About Us: Pacific Farms Market, located in Vancouver International Airport. Our “farm-to-flight” concept brings the best of British Columbia’s local flavors to travelers, featuring partners like Purebread, 49th Parallel Coffee, and Fresh Ideas Start Here. We are dedicated to delivering fresh, locally sourced meals with warm hospitality that reflects our First-Class Standards.

All Paradies Lagardère positions, including the Front of House Manager
, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests, as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited to the following areas:

Responsibilities:
Reports to General Manager for the following areas and duties, including but not limited to:

• Close out registers and run required reports on a daily basis
• Collect employee cash drops
• Special cleaning projects or tasks
• Properly process guest checks if needed
• Maintain “Every Team Member, Every Day” - “Every Guest, Every Time” focus, working tenaciously to ensure all guests have an overall positive experience
• Comply with and enforce company and store policies including but not limited to Time and Attendance, Cash Handling, Workplace Safety, etc.
• Create and provide discipline to employees as needed and with approval from GM
• Provide change to employees as needed
• Assist with end of month procedures. i.e., inventories
• When needed, assist with the ordering of supplies.
• Communicate with Management on a daily basis informing them of daily activities occurring in the store by noting it in the logbook.
• Ensure all computers and printers have adequate paper and any other required supplies
• Report all incidents, emergencies and pertinent information to General Manager and Director of Operations as soon as possible
• Ensure cleanliness of store is maintained at all times
• Assist in expediting food and ensure all guest meals are complete and satisfying
• Adhere to, foster, and enforce all aspects of the company training program, including new hire training and ongoing training.
• Provide all employees with a superior example of leadership, including but not limited to, friendly and efficient customer service, upbeat and positive attitude towards co-workers and customers
• Follow and enforce workplace safety rules and the procedure for handling workplace accidents
• Understand and promote company philosophies and guest service standards
• Misc. administrative duties i.e., waste tracking, payroll / time keeping, banking, scheduling, new hire paperwork, filing etc.

• Knowledge of basic computer, 10-key or Point of Sale functions.
• Ability to understand verbal English, i.e. basic guest requests related to food service.
• Ability to write and read basic English
• Ability to greet and converse with customers and staff in a friendly and professional manner at all times
• Ability to handle, count and balance cash receipts.
• Take initiative to…