Customer Account Manager; Fire Protection Services

Customer Account Manager (Fire Protection Services) – Radius Fire Protection

As a Customer Account Manager, you will manage and develop a portfolio of fire service accounts. This role requires strong relationship‑building skills, proactive account planning, and the ability to serve as a customer advocate. You will deliver exceptional service through prompt communication, inside sales activities, and in‑person client engagement, representing company values and contributing to operational excellence. The starting wage is $25.00/hour, dependent on experience.

• Stability & Growth:
  As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year‑over‑year growth and exciting expansion plans on the horizon, now is a great time to join us.
• Comprehensive Benefits Package:
  Enjoy extended health and dental coverage, RRSP matching, a monthly profit‑sharing bonus, and access to our Employee & Family Assistance Program.
• Career Development:
  We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
• Vibrant Team Culture:
  From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events, you’ll feel connected, supported, and celebrated.
• Make a Real Impact:
  Your voice matters here. We love seeing team members bring forward ideas and watch them come to life.
• Be Proud of Where You Work:
  We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

• Manage a portfolio of fire service accounts, driving client satisfaction and retention through strong, professional relationships.
• Function as the primary contact for all client communications—phone, email, and onsite—ensuring prompt and effective responses.
• Execute inbound/outbound engagement to identify customer needs, recommend fire safety solutions, and develop sales opportunities.
• Conduct site visits and client meetings to review account performance, resolve issues, and identify new service or sales opportunities.
• Lead initiative‑taking account planning by assessing client needs and implementing strategies that deliver ongoing value.
• Resolve client issues quickly by coordinating with cross‑functional teams and ensuring prompt follow‑up.
• Follow up on leads and support individual and team sales goals.
• Maintain accurate, up‑to‑date CRM records of all client interactions, account activities, and sales progress.
• Collaborate with colleagues to enhance service quality, share market insights, and achieve team goals.
• Represent company values through collaboration, participation in planning sessions, and ongoing professional development.
• Please note this is not an exhaustive list and other responsibilities may be required.

• 1–3 years of experience in account management, inside sales, and/or customer service; experience in a service‑based environment or the fire protection industry is considered an asset.
• Strong interpersonal, verbal, and written communication skills, with the ability to build trust, listen effectively, and present solutions clearly—even under pressure.
• Relationship‑first mindset, focused on building long‑term partnerships and “customers for life.”
• Proactive, solutions‑oriented, and action‑driven, with the ability to anticipate customer needs, follow up on opportunities, and contribute to account growth.
• Strong organizational skills, diligence, and attention to detail, with experience using CRM tools and Microsoft Office to manage pipelines, activities, and documentation.
• Able to work both independently and collaboratively, partnering with Sales, Operations, and Scheduling to support inside sales and a positive team culture.
• Valid driver’s licence and ability to conduct site visits as required.
• Demonstrates and champions our Company DNA, embodying our values and contributing as a key collaborator.

Richmond, British Columbia, Canada

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Entry level

Full‑time

Sales and Business Development

Industries:
Public Safety