Internet Lead Specialist Volvo Cars BC

Position Overview

Volvo Cars Richmond is seeking an Internet Lead Specialist to join our dynamic sales team. Reporting to the Sales Manager, the role plays a key part in driving dealership growth by cultivating customer relationships, promoting vehicle sales, and contributing to departmental performance goals. The Internet Lead Specialist will represent Dilawri’s commitment to exceptional guest experience, product expertise, and a collaborative team culture.

This is a commission based position.

• Follow up on all sales leads from various sources to maximize opportunity.
• Meet and exceed individual and departmental sales targets.
• Promote new business opportunities through prospecting and referral networks.
• Deliver a superior customer experience by understanding client needs and ensuring high satisfaction.
• Maintain strong product knowledge for all vehicle models; participate in available product training.
• Set monthly sales and productivity goals and develop plans to achieve them.
• Build and maintain rapport with customers to support long‑term relationships.
• Demonstrate effective negotiation skills to support successful sales outcomes.
• Accurately maintain customer and sales records using computerized systems.
• Adapt quickly to sales processes and market changes within the automotive industry.
• Follow through on leads and ensure timely closing of sales.
• Collaborate effectively with team members to ensure strong overall dealership performance.
• Uphold high levels of professionalism, work ethic, punctuality, and reliability.

• Strong customer service skills with excellent verbal and written communication.
• Proven ability to negotiate, make sound decisions, and close sales effectively.
• Ability to build and maintain positive customer relationships.
• High level of initiative with a self‑starter, outgoing, and positive attitude.
• Strong organizational and procedural skills; ability to meet deadlines.
• Quick adaptability to new processes and industry developments.
• Competent computer skills, including Internet applications and MS Office.
• Vehicle product knowledge is an asset; manufacturer training is provided.
• Previous automotive sales experience is an asset.
• Valid British Columbia Driver’s License and a current ICBC Driver’s Abstract.
• Legally entitled to work in Canada.

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job‑specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.