Sales Operations Specialist Hill

Working Location

Ontario, Richmond Hill

Hybrid

• Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
• Action requirements as outlined in department reports.
• Maintain individual and departmental KPI performance including but not limited to:
  • Adhering to all response time commitments
  • Maintain a minimum of 98% error free actions
• Provide accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios.
  • Support and manage product order allocation processing.
  • Project order management as requirements are set forth by the project management team.
  • Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service of needs and requests.
• Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
• Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end to end sales process.
• Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
• Minimal travel may be required and as directed by leadership.
• Perform other related duties and/or work as assigned.

• Post‑secondary Degree/Diploma required.
• English proficiency in speaking, reading, writing abilities required.
• Minimum of 4–5 years relevant work experience within the Customer Service or Sales Operations landscape.
• Ability to think creatively to innovate new ideas.
• Strong analytical abilities.
• Demonstrates strong organizational skills.
• Extremely detail‑oriented.
• Motivated, results‑oriented and persistent.
• Proactive / takes initiative.
• Maintains a positive attitude and works well within a team environment.
• Handles stressful situations in a fast‑paced environment.
• Effectively prioritizes workload/time management.
• Excellent verbal and written communication/customer service skills.
• Ability to work flexible hours.

• Experience with Datasweep, Sales Force, Service Cloud, CRM or SAP preferred.

• Competitive salaries, annual bonus
• Comprehensive medical advantages and pension plan
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance

Artificial Intelligence is not being utilized in the Olympus hiring process.

Applicants requesting accommodations:
Olympus is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed, please contact  If your disability impairs your ability to email, you may call our HR Compliance Manager at 1‑888‑Olympus (1‑888‑659‑6787).

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.