Hospitality Happiness Expert

Position: Full-Time Hospitality Happiness Expert
Elevate customer interactions as a Happiness Expert at our Richmond, BC location. This full-time role focuses on creating joyful experiences and driving sales within the hospitality sector.

In this position, you'll be the heart of our Customer Happiness Hub, managing thousands of conversations through various channels. Your success relies on your ability to connect with guests, understand their needs, and encourage bookings while showcasing our unique brand values like fun and teamwork. You'll be creating lasting brand loyalty and memorable experiences every day.

Key Responsibilities:

• Handle interactions via phone, email, SMS, and social media

• Maximize room revenue by identifying sales opportunities

• Provide excellent service by suggesting relevant amenities

• Record customer information for enhanced service

• Ensure seamless service for corporate and group clients

Requirements:

• In-person availability in Richmond required

• Flexible schedule including weekends and evenings

• Previous experience in sales or hospitality preferred

• Strong conversational and tech skills

• Ability to manage multiple tasks under pressure

Bring your fun-loving spirit and passion for customer happiness to our team.
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