Customer Service – Inside Sales

Company Overview

Who we are. We are strong, nimble, and growing. EB Horsman & Son is proud to be a fifth-generation family-owned successful Western Canadian electrical distributor with 20 locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada’s Best Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s.

At EB Horsman & Son, we are committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

Onsite work location: 12360 Vickers Way, Richmond, BC V6V 1H9. This full-time permanent position offers a consistent Monday-to-Friday schedule, ensuring 40 hours per week with no weekend shifts.

The Electrical Customer Service Inside Sales Representative is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role involves working at the counter to assist and interact with customers when needed.

It is the backbone of customer satisfaction and operational success.

• Customer Relations – Handles customer inquiries, coordinates calls, assists with sales, and supports Outside Sales.
• Quotations – Prepares accurate quotes.
• Project Management – Supports projects and quotations, escalating complex issues as needed.
• Order Management – Processes and updates orders across multiple channels.
• Stock Monitoring – Reports stock shortages and suggests new items based on demand.
• Returns RMA – Manages return processes.
• Sales Monitoring – Tracks sales open orders and pricing to drive growth.
• Other Tasks – Supports warehouse inventory and branch safety initiatives.

• 3 years of customer service experience.
• 2 years of electrical lighting industry experience (asset).
• Wide range of expertise in the products and services provided by EB Horsman & Son (asset).
• Intermediate computer skills with proficiency in MS Office and the ability to learn new software programs.
• Project coordination experience (asset).
• Basic mathematical skills.
• Ability to be inclusive, collaborative, and respectful.
• High school completion.

• Birthday off.
• Health, dental, and employee assistance program benefits.
• Annual profit sharing.
• Employee share ownership program (ESOP).
• RRSP matching after 1 year of employment.
• Access to EBH University for personal & professional growth.

• Celebrating the Past.
• Empowering the Future.
• Teamwork.
• Integrity.
• Continuous Improvement.
• Resilience.
• Empowered.

Compensation is determined by the candidate’s experience, education, qualifications, role complexity, internal equity, and other relevant factors.