Client Advisor Hill; Bilingual - Mandarin, Cantonese, Russian or Hebrew

Position: Client Advisor Hill (Bilingual - Mandarin, Cantonese, Russian or Hebrew)
Client Advisor
- Richmond Hill (Bilingual
- Mandarin, Cantonese, or Russian)
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, act as an RBC ambassador, add value in the moments that matter most to clients, and collaborate with RBC partners to help clients achieve their goals. Whether you're demonstrating how to use digital banking, onboarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

Responsibilities

Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, and identifying sales and referral opportunities

Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business

Respond to client-initiated contact, assisting them with a full range of financial transactions

Actively listen and engage clients in conversation to further understand their individual needs

Proactively take ownership of resolving and preventing client banking problems

Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Qualifications
Must-have

Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment

Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients

Flexibility, eagerness to learn, strong personal ethics, and a hunger for success

Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

Must be able to work all business hours

Fluent in Mandarin, Cantonese, or Russian

Nice-to-have

Track record in building rapport and maintaining client relationships within the financial or service industry

Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

Benefits

A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

Continued opportunities for career advancement

World-class sales training, coaching, and development opportunities

Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools and training

Opportunity to achieve great success and grow your career with RBC

Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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