Tour Consultant Job Richmond area,BC Canada,Sales

Duties and Responsibilities

Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following:

Help clients select the right tour based on their needs and specific requirements;

Answer clients' questions about prices, availability, and tours;

Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;

Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;

Review all open leads on a weekly basis and diligently perform follow ups;

Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;

Contribute to the Sales team targets accomplishing organizational goals;

Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;

Create Group quotes for clients, working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;

Maintain awareness of new products and promotions;

Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;

Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;

Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin;

Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking;

Review all client feedback and act on it, involving the Inside Sales Manager where necessary;

Support and mentor your Sales support person to ensure clients are getting all information required to travel; and

Co-ordinate with operations and flights department for both Group & FIT bookings.