Customer Success Specialist

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist
. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

• Stability & Growth
  :
  Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
• Comprehensive Benefits Package
  :
  Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
• Career Development
  :
  We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
• Vibrant Team Culture
  :
  We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
• Make a Real Impact
  :
  Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
• Be Proud of Where You Work
  :
  We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

• Accurate and timely creation of proposals, quotes, and follow-ups.
• Champion AI initiatives to improve efficiencies for all admin functions.
• Ensure all CRM records and documentation are kept up to date.

• Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
• Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
• Book appointments on behalf of sales reps where appropriate.

• Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
• Gather customer feedback and elevate to the appropriate team if required.
• Identify opportunities to upsell and cross-sell products and services to our customers.
• Maintain professional, service-focused communication with every client touchpoint.

• Support collaboration across sales, operations, and marketing.
• Model a culture of responsiveness, client focus, and proactive problem solving.
• Contribute to team meetings, knowledge sharing, and continuous improvement.
• Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).
• Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers…