Inside Sales Representative

Neptune Fresh Produce Inc.

At Fresh Start Foods you’ll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer centric

• Who are able to deliver on their commitments

• Who value individual excellence and collective performance

• Who care and give back - sustainable agriculture, the environment, corporate citizenship

• Who go above and beyond to provide options for our customers

• Who understand the food service/hospitality/retail business and bring extensive knowledge and experience

For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026.

We are currently seeking a Full-Time Inside Sales Representative to join our team based out of our Richmond, BC location. The Inside Sales Representative plays a key role in supporting customer retention, business growth, and outside sales development. This role is responsible for proactive customer communication, account management, prospect search, pipeline updates, and supporting outside sales representatives with qualified opportunities. This is not an order-taking position.

The goal is to become a consultant to customers by understanding their operation, identifying opportunities, and helping protect and grow their business.

Position :
Full Time, Permanent

Compensation :
Depending on experience, $45,000-$55,000 per year. Plus commission structure.

Duties and Responsibilities:

Customer Retention & Account Support

• Maintain regular communication with assigned accounts

• Support customers with order entry, product recommendations, bookings sheet promotion, market updates, service recovery, late route communication, etc.

• Monitor customer ordering trends and identify sales declines

• Work closely with outside sales representatives to support account growth

• Become a secondary point of contact for customers

• Communication to upsell, promote bookings, promote using pictures by social platforms and market information

Business Development Support for Outside Rep

• Research potential prospects before contact: website review, menu analysis, social media review, seasonal opportunities, current market alignment

• Make outbound cold calls to warm up opportunities

• Set meetings and create qualified leads for outside sales representatives

• Maintain and update the sales pipeline system

• Focus on building opportunities, not just forwarding names

Daily / Weekly Expectations:

Monday

• Review and promote bookings sheets

• Prepare customer pricing updates

• Pipeline review and planning

Tuesday – Friday

• Minimum 15 outbound calls daily

• Customer follow-up calls

• Prospecting and lead development

• Support outside sales with: samples, product photos, follow-ups, order support

• Update pipeline and account activity

Internal

Collaboration:

• The Inside Sales Representative works closely with:
  Purchasing, Transportation, Processing, Quality Assurance, Customer Service, and the Outside Sales Team.

• The role requires fast communication and teamwork to provide quick and accurate solutions for customers.

Training & Development:
New team members will complete a structured onboarding program including:

• Order entry training on “Canopy”

• Customer service support shadowing

• Velocity and sales reporting

• Sales process training

• Operations and transportation overview

• QA and processing department training

• Ride-along with delivery drivers

• Market and pricing education

Success in This Role Looks Like:

• Strong customer relationships

• Organized pipeline management

• Consistent communication

• Proacti…