Technician, Service Hill

Key Responsibilities

Responsibilities include

• Responsible for providing outstanding CUSTOMER SERVICE.
• Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
• Discusses machine operation variation with customers to diagnose problem and repair machines.
• Dismantles machine parts to detect wear, misalignment, or other problems.
• Removes and replaces worn or defective parts.
• Installs new or repaired parts; clean and lubricates shafts, bearings, gears, belts and other parts of machinery.
• Realigns and adjusts components such as spindles and clutches.
• Installs and repairs electronic components of machinery of equipment.
• Start machines and equipment to test proper operation following repair.
• Organize and plan with dispatcher follow-up repairs on equipment when all ordered parts have been received.
• Organize with dispatcher scheduled repairs and PM’s at similar locations on the same day, as time and location permits.
• Organize new service requests with dispatcher in the same working area, as time permits.
• Complete timecards accurately and completely throughout the day.
• Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.
• Complete work orders, submit parts orders and all required paperwork through tech portal / ERP System while at each location.
• Organize parts received for van stock and follow up customer repairs.
• Work efficiently together with dispatcher for most productive route each day.
• Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle.
• Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to time, deem necessary.
• Provide post-purchase product demonstration and usage training to customers.
• Visit customer site to support sales representative in site assessment to recommend optimal solution for the site.
• Work safely in different types of environments and always putting SAFETY FIRST.

• High school diploma or general education degree (GED); positive mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit who operates business within the framework of each customer’s business structure.
• Valuable driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.

Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Detail oriented
• Excellent listener
• Determination to be own manager
• Skilled in the use of hand and mechanical tools
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Dependability
• Excellent attendance
• Responds to service request in a timely manner – High Sense of Urgency
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Maintain a valid driver’s license and safe driving skills
• Must, at all times meet state and federal regulations

While performing the duties of this job, the associate is occasionally required to drive long hours. The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.

• The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.
• Grease Tank Installers will need ability to move tanks up to 400lbs with hand truck/dolly.
• Grease tank installers will need to be able…