Cemetery Services Clerk

Terms of Employment: 6 Months, Full-Time Contract

Hours of Work:

• Week 1 - Monday to Saturday
• Week 2 – Monday to Thursday
• 8:00 am to 4:30 pm

Vacancy: 1

Hiring Range: $26.31 to $28.13 per hour

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative.

As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve.

We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

We are looking for a Cemetery Services Clerk to join our team at Elgin Mills Cemetery.

• Engage with families in‑person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
• Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
• Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high‑traffic periods.
• Attend graveside interments as requested, offering guidance and compassionate support to families.
• Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
• Manage tracking and dealer approvals for all memorial orders.
• Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

• Create and process purchase orders for various supplies and services.
• Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day‑to‑day operations.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
• Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
• Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid‑in‑full reports and utilized prepaid reports, ensuring transparency and accountability in all financial…