Receptionist, Administrative​/Clerical

Terms of Employment:  Contract Full-Time (contract to November 30, potential for extension)
Hours of Work:  Sunday to Thursday (37.5 Hours per week) 8:30AM to 5:00PM
Vacancy:  1
Hiring Range:  $26.83/hr – $28.69hr
About Mount Pleasant Group:  Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative.

As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision:  A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission:  MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve.

We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:  The Receptionist serves as the welcoming face and voice of our organization, acting as the first point of contact for all visitors and callers to our locations. This role is integral in creating a warm, professional, and inclusive environment for every individual, regardless of their background or needs. They are responsible for determining the purpose of each visit or call, providing accurate and helpful information, and connecting individuals with the appropriate team members or resources to address their inquiries effectively.

In addition to greeting visitors and answering phone calls, the Receptionist plays a key role in ensuring a positive and supportive experience for all guests, fostering trust and satisfaction. During quieter periods, the Receptionist takes on clerical and administrative responsibilities, contributing to the smooth operation of the office. This role requires excellent communication skills, attention to detail, and a commitment to upholding the values of respect, accessibility, and inclusivity in every interaction.
Visitor Experience & Front Desk Management   Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
Monitor visitor sign-ins and ensure security protocols are followed when necessary.
Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.
Office Administration & Operational Tasks   Complete assigned administrative tasks during periods of low reception activity,…