Franchise System & Compliance Administrator

Franchise System & Compliance Administrator

Position:
Temporary Full Time (12-month contract)

• Head Office: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9
• Hybrid role: 3 days per week in the office

The Franchise System & Compliance Administrator is an operational role responsible for the accuracy, structure, and ongoing administration of the franchise management platform (Fran Connect). This position ensures franchise data is entered correctly, maintained consistently, and aligned with the configured workflows and reporting structure of the system.

As the organization’s primary platform subject matter expert, this role enables data integrity, reporting, and seamless lifecycle tracking. Working closely with Franchise Development, Operations, Finance, and Brand teams, the Franchise System Administrator ensures the franchise system operates on clean, reliable data that teams can trust.

• Serve as the primary administrator and internal expert for the franchise management platform
• Ensure location and franchisee data is entered accurately, completely, and in accordance with established system standards and workflows
• Manage user access, permissions, and role‑based visibility within the system for corporate and franchisee users
• Perform regular data audits to identify inaccuracies, gaps, or process breakdowns and drive resolution
• Maintain alignment between operational processes and platform configuration, including fields, workflows, permissions, and reporting structure
• Maintain up‑to‑date system documentation, including workflows, data standards, configuration changes, and user guides
• Manage change‑control processes for updates to fields, workflows, and reporting, ensuring proper communication and testing before rollout
• Maintain a centralized log of system issues, enhancement requests, and resolution status

• Maintain a high standard of data discipline across all franchise lifecycle stages
• Produce and support operational and management reporting from Fran Connect
• Monitor data entry across teams and follow up where standards are not met
• Ensure franchise platform outputs are reliable, timely, and usable for decision‑making
• Perform regular audits of franchisee and location data to ensure accuracy and completeness across all teams.
• Collaborate with the franchising and operations teams regarding franchise agreement requirements for each franchisee, including entity details, food safety certifications
• Track pending business licenses and permits requirements and renewals, facilitate applications for licenses and permits
• Track lease renewals and assist in the preparation of documentation
• Ensure alignment between Fran Connect data and cross‑functional reporting tools or shared data sets used by corporate teams
• Monitor system adoption trends, data completeness rates, and compliance across user groups

• Administer franchisee lifecycle tracking within Fran Connect, including onboarding milestones, transfers, renewals, and status changes
• Track franchisee renewals and intent‑to‑renew status within the system
• Receive information related to defaults or terminations from Operations and/or Franchising Team and ensure accurate system tracking and documentation
• Support the Franchise Development team with lead, application, approval, and tracking workflow progress within Fran Connect
• Serve as the first point of contact for Fran Connect‑related questions and troubleshooting
• Collaborate to train internal users and franchisees on proper use of the platform, including data entry standards and workflows
• Conduct ongoing refresher training when system updates or workflow changes are introduced
• Identify opportunities to improve system usage & team performance, reduce manual workload and strengthen data quality
• Work with third‑party vendors to support enhancements, configuration updates, and issue resolution

The above outlines the general responsibilities of the role. Additional operational duties may be assigned as business needs evolve.

• Diploma in Business Administration, Information Systems, or a related field or 1-3…