Community Manager

Community Manager at Quad Real Property Group

Quad Real Property Group is a global real‑estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. Since its foundation in Canada as a full‑service real‑estate operating company, Quad Real has expanded its capabilities to invest in equity and debt in both the public and private markets.

Reporting to the Director of Operations, the Community Manager is responsible for the overall performance of one or more communities and plays an integral role in the successful operations of each residential community. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff.

All this is done with the goal of always providing resident satisfaction through the delivery of excellent service to all residents. The Community Manager will uphold Quad Real’s policies, mission, vision, and values serving as a brand and cultural ambassador for our residents, co‑workers, vendors, and public.

Leasing & Marketing

• Oversee and participate with the Centralized Leasing team, in the full leasing process; providing training and support to teams as needed
• Maintain a comprehensive and up‑to‑date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value‑added services provided, and act as a resource inter‑departmentally as a subject matter expert on the property
• Actively manage the renewal process and retention program with existing residents
• Execute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget
• Conduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy
• Provide feedback and recommendations to Revenue Manager and Director of Operations on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property

Management

• Responsible for ensuring all property management policies, procedures, and operations are executed to Quad Real standards
• Oversee the issuance of delivery notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, and Notice of Renewal
• Ensure compliance with all privacy rules and regulations
• Review monthly financial reports and report variances in Yardi Voyager/Orion BI
• Execute day‑to‑day purchasing and contract management
• Motivate, train, supervise, and coach community team members
• Complete rent collection, monitor aged receivables report for delinquency and assist the Assistant Community Manager with collection of delinquent rents
• Supervise Maintenance Manager(s) to ensure the issuance of work orders and proper management and guidance of maintenance team members and/or service providers
• Actively participate in active capital projects at the community including renovation programs

Customer Service / Resident Relations

• Professionally and courteously handle all inquiries, feedback, complaints, or concerns
• Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Review Kingsley Survey results providing responses where necessary
• Foster a strong customer service culture amongst all team members
• Promote usage of resident‑facing technology

Maintenance & Health and Safety

• Actively monitor deficiencies in suites and common areas and produce work orders as required
• Conduct annual, periodic and pre‑move out suite inspections and coordinate maintenance required as appropriate
• Ensure an adequate inventory of made‑ready suites
• Maintain and ensure compliance with fire safety plans and other emergency procedures

• 3‑5 years experience in Property Management, Hospitality, or other closely related industries
• Experience leading teams
• Post‑secondary education preferred
• Strong attention to detail, problem‑solving, ability to multitask
• Must…