Field Service Technician​/Technicien de service; Concord

Overview

“This posting reflects an existing vacancy that we are actively recruiting for.”

Join Our Team as a Field Service Technician!

Are you passionate about delivering top‑notch technical support and problem‑solving? We're seeking a skilled Field Service Technician to join our dynamic team in the printing industry. If you thrive in a fast‑paced, innovative environment and have a knack for troubleshooting, we'd love to hear from you!

We’re looking for a Field Service Technician to join our team!

Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable

Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif & Collaboratif. Responsable.

Le technicien assure la maintenance et la réparation des produits multifonctions et résoudre les problèmes de numérisation/impression des clients tout en main tenant des relations efficaces avec les clients et le service commercial.

• Provide on‑site maintenance and repair services for printing equipment.
• Diagnose and resolve technical issues efficiently to minimize downtime.
• Conduct regular equipment inspections and preventative maintenance.
• Install, configure, and calibrate printing machines for optimal performance.
• Collaborate with clients to offer exceptional customer service and support.

• Maintenance et réparation des produits multifonctions et résolution des problèmes d'impression des clients.
• Effectuer un service sur site des produits multifonctions.
• Maintenir des relations efficaces avec les clients et les ventes.
• Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI.
• Responsabilité d'apprendre de nouvelles technologies.
• 5 % - Références et promotion de produits auprès des clients existants
• 95 % - dépannage et support client
• Comprend le budget des pièces du territoire et le contrôle des stocks.
• Doit suivre les politiques et procédures établies par KMBS.
• Effectuer d'autres tâches pertinentes assignées par la direction.

• Proven experience in servicing and repairing printing machinery.
• Strong mechanical and electrical troubleshooting skills.
• Familiarity with a range of printing technologies and systems.
• Excellent communication and customer service abilities.
• Ability to work independently and adapt to various client environments.

• Opportunity to work with cutting‑edge printing technology.
• Competitive compensation and benefits package.
• Collaborative and supportive work environment.
• Continuous learning and development opportunities.
• Contributing to an industry leader's success.

Compensation Range: $41,168.42–$59,179.24 annually

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Tuition Reimbursement Program
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution
• Employee Discounts
• Employee and Family Assistant Program
• And more.

• • 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels.
  • Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants.
  • Conscience de base des solutions courantes.
  • Certifications de systèmes de bureau de bas à moyen de gamme.
  • Notions de base sur la théorie des couleurs.
  • Bo…