Outbound Sales Representative

• Make outbound calls to prospective customers
• Upsell existing products and services
• Handle inbound and outbound contacts courteously, promptly, and professionally
• Answer customer questions and sell appropriate products and services using training and knowledge bases
• Listen to customers, understand their needs, and resolve issues
• Research systems for missing information and coordinate with other departments
• Complete account management tasks using systems and technology
• Document and process customer orders accurately
• Follow required scripts, policies, and procedures
• Protect confidential and personal information
• Escalate customer issues to appropriate staff and managers
• Attend meetings and training and review updated training materials
• Maintain required attendance and work schedules
• Interact with hundreds of customers weekly across the country while delivering a best-in-class customer experience

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type 20+ words per minute accurately
• Basic knowledge of Microsoft Office Suite:
  Excel, PowerPoint, Word, and Outlook
• Basic understanding of Windows operating system
• Reliable attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Conflict resolution, problem-solving, and negotiation aptitude
• Customer-service orientation
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal and relationship-building skills
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a Level II background and/or security investigation with fingerprint
• Must be willing to submit to drug screening
• One year of relevant contact-center experience is preferred, but not required
• State or Federal work experience is preferred

Demonstrates strong customer service orientation with the ability to effectively communicate, resolve issues, and manage customer accounts. Proficient in utilizing Microsoft Office Suite and capable of multitasking in a fast-paced environment.

• Customer-Service Orientation
• Excellent Communication Skills
• Conflict Resolution
• Microsoft Office Suite Proficiency
• Contact-Center Experience

• Account Management
• Typing 20+ Words Per Minute
• Troubleshooting
• Documenting Customer Orders
• Researching Information

• Organizational Skills
• Interpersonal Skills
• Problem-Solving
• Negotiation Aptitude
• Team Orientation

• Customer Experience
• Outbound Calls
• Inbound Contacts
• Confidential Information Protection
• Fast-Paced Environment

• Microsoft Excel
• Microsoft Power Point
• Microsoft Word
• Microsoft Outlook
• Windows Operating System