Branch Operations Manager

Branch Operations Manager

Location: 521 Edsel Drive, Richmond Hill, Georgia 31324

Job Description

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They manage staff, implement operational policies, and achieve performance goals. They monitor performance metrics, identify areas for improvement, and contribute to the overall success of the branch and the organization.

• Operational Management:
  Oversee daily branch execution and operations, ensure timely and quality service delivery, maintain a safe workplace through ongoing training and adherence to company policies, prepare composite reports, translate district-level goals into daily priorities, supervise technician teams, handle local issue resolution, lead daily huddles to surface field-level issues and reinforce coaching.
• Staff Management:
  Manage and lead branch staff, including hiring, training, performance evaluations, and development. Recruit, interview, and select personnel, evaluate performance, recommend salaries, administer disciplinary actions, plan and conduct new hire and ongoing training in customer service skills, technical skills, safety policies, and procedures.
• Customer Service:
  Serve as the face of the branch, ensure high levels of customer satisfaction through efficient service delivery, address customer inquiries and issues, enable positive customer relationships, coach and develop lawn specialists and trainees, work with other managers to reduce cancellations, set customer context and assist team in preparing materials and presentations.
• Compliance:
  Ensure adherence to company policies, federal, state, and local regulations, monitor and ensure proper licensing of production staff.
• Financial Management:
  Manage budgets, forecasts, and financial performance metrics for the branch.
• Performance Analysis:
  Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Strategic Implementation:
  Develop and implement operational strategies to drive efficiency and optimize branch performance.
• Team Leadership:
  Foster a positive branch culture, promote employee engagement, drive team success, monitor and positively impact Associate Engagement and Culture Initiatives.
• Process Improvement:
  Identify and recommend process improvements to enhance efficiency and profitability, examine associate work for accuracy, neatness, and conformance to best practices and company policies.

• Leadership and Management:
  Strong leadership skills to effectively manage and motivate a team.
• Operational Expertise:
  Thorough understanding of branch operations and business processes.
• Customer Service:
  Excellent customer service skills and a commitment to providing a positive customer experience.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills.
• Analytical
  
  Skills:
  
  Ability to analyze data, identify trends, and make data-driven decisions.
• Financial Acumen:
  Understanding of financial management principles and budgeting.
• Problem‑Solving:
  Ability to identify and resolve operational issues and challenges.
• Compliance Knowledge:
  Familiarity with relevant regulations and compliance requirements.
• Adaptability:
  Ability to adapt to changing business needs and implement new strategies.

• Associate’s degree in a business-related discipline and two or more years of related experience in lawn/horticulture/agronomy/lawn‑care services, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience.
• Valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

• Guide, mentor, and inspire branch associates and Service Managers to achieve goals and foster a culture of success.
• Recruit talented individuals, foster collaboration, and promote a positive work environment.

• Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality.
• Utilize systems and tools to optimize operations and track performance.
• Ensure adherence to…